My time in the industry has seen me in several roles and in several companies. Some have been pure in their nature. For example, one company was a pure managed operations service provider. It provided help desk and call center services, desktop service management, and some server management/administration. It did not develop software, provide consulting, …
Transition Part 4 – Managing Risk There are going to be risks involved throughout any outsourcing engagement, but they are greater during the early days of transition than at any other point in the life of the contract. No matter how well both the client and the service provider have planned for transition, there are …
The variety of outsourcing types, scopes and outsourcing service providers dictate a concomitant variety of transitions. The variety of Transitions manifests itself from transitions completed within weeks, to those spanning several years. In addition, the activities which are executed during a transition will vary widely from engagement to engagement. There are a myriad of factors …