Transition Part 4 – Managing Risk There are going to be risks involved throughout any outsourcing engagement, but they are greater during the early days of transition than at any other point in the life of the contract. No matter how well both the client and the service provider have planned for transition, there are …
The variety of outsourcing types, scopes and outsourcing service providers dictate a concomitant variety of transitions. The variety of Transitions manifests itself from transitions completed within weeks, to those spanning several years. In addition, the activities which are executed during a transition will vary widely from engagement to engagement. There are a myriad of factors …
One thing we constantly refer to here, and will continue to do so, is ensuring that how you use Outsourcing supports your overall organisational strategy. Here we’ll look at the application of that strategy to cascade clearly to drivers, outcomes and measures. There are many, many scholarly articles, books and blogs on strategy out there …
By way of introduction to this section, refer to the post on the Outsourcing Lifecycle. The posts dealing with the various sections of this phase will delve more deeply into Transition, providing more comprehensive details concerning Transition, with particular emphasis on the impacts on the outsourcing client. ITIL defines Service Transition as “to build and deploy …
Looking back over the last three decades of outsourcing, there are a few trends that emerge. It’s especially obvious to those in the (IT) outsourcing world when you look at the hundreds of agreement that get created or updated each year. Whilst there are many reasons companies look to outsourcing, when looking at it from …