Introduction In Part 3 of this series on Transition, we mentioned readiness assessments, the primary objective of which is to provide information about the effort which will be required to complete the service handoff from the client to the service provider. The readiness assessments focus on such things as the current infrastructure, with an eye …
Communications Proper communications management is absolutely essential for success in Transition, as well as during the other phases of the outsourcing engagement, including termination of the agreement. The greater the change, the greater the need for clear communication about the reasons and rationale behind it, the benefits expected, the plans for its implementation and its …
Transition Part 4 – Managing Risk There are going to be risks involved throughout any outsourcing engagement, but they are greater during the early days of transition than at any other point in the life of the contract. No matter how well both the client and the service provider have planned for transition, there are …
The variety of outsourcing types, scopes and outsourcing service providers dictate a concomitant variety of transitions. The variety of Transitions manifests itself from transitions completed within weeks, to those spanning several years. In addition, the activities which are executed during a transition will vary widely from engagement to engagement. There are a myriad of factors …
Introduction When we consider the amount of planning and analysis, as well as the number of activities which precede the initiation of Transition/Transformation, it is not surprising that the complexity, appearance and duration of this phase will vary greatly from engagement to engagement. Major factors influencing the Transition/Transformation phase include: The reasons that you, the …
By way of introduction to this section, refer to the post on the Outsourcing Lifecycle. The posts dealing with the various sections of this phase will delve more deeply into Transition, providing more comprehensive details concerning Transition, with particular emphasis on the impacts on the outsourcing client. ITIL defines Service Transition as “to build and deploy …
Looking back over the last three decades of outsourcing, there are a few trends that emerge. It’s especially obvious to those in the (IT) outsourcing world when you look at the hundreds of agreement that get created or updated each year. Whilst there are many reasons companies look to outsourcing, when looking at it from …