Author: David Cole

David is a certified ITIL Expert with over 25 years of experience as training manager, business process architect, project manager/product manager. Currently, David is a Senior Process Consultant, and performs ITSM and ISO/IEC 20000 Assessments and Process Re-Engineering for major clients, as well as developing and delivering training for a variety of process improvement and governance frameworks. Prior to that, Dave spent nine years at IBM, has been a recognized process methodology expert and has patents for various Business Systems Management methodologies. While at IBM, Dave was engaged on number of global projects, developed governance processes, performed transitions and performed business process re-engineering, requirements gathering, use case modelling, implementation planning and managed development, test and deployment. He is professionally skilled in the following disciplines.