April 2019 – Does Outsourcing Matter ?

The System Integrator’s Conundrum

April 8, 2019

My time in the industry has seen me in several roles and in several companies. Some have been pure in their nature. For example, one company was a pure managed operations service provider. It provided help desk and call center services, desktop service management, and some server management/administration. It did not develop software, provide consulting, …

April 5, 2019

Transition Part 6 – Communications

Communications Proper communications management is absolutely essential for success in Transition, as well as during the other phases of the outsourcing engagement, including termination of the agreement. The greater the change, the greater the need for clear communication about the reasons and rationale behind it, the benefits expected, the plans for its implementation and its …