Looking back over the last three decades of outsourcing, there are a few trends that emerge. It’s especially obvious to those in the (IT) outsourcing world when you look at the hundreds of agreement that get created or updated each year. Whilst there are many reasons companies look to outsourcing, when looking at it from …
The Big View This isn’t a commentary about how innovation gets buggered up and halted. It does make a soft appeal to Clayton Christensen’s seminal book and his warnings on innovation. Enough marketplace focus on “innovation” has provided sufficient discussion for the subject to be decomposed as a well-formed sequence of different types of creation …
My time in the industry has seen me in several roles and in several companies. Some have been pure in their nature. For example, one company was a pure managed operations service provider. It provided help desk and call center services, desktop service management, and some server management/administration. It did not develop software, provide consulting, …
Communications Proper communications management is absolutely essential for success in Transition, as well as during the other phases of the outsourcing engagement, including termination of the agreement. The greater the change, the greater the need for clear communication about the reasons and rationale behind it, the benefits expected, the plans for its implementation and its …
Here on entbp.com we have intended to share the insights of 3 combined careers in the IT services arena. We started with our insights on what motivates consumers of IT services (perhaps all services) with our blog on “The Four Horsemen of Outsourcing”. We discussed the “Lifecycle” of outsourcing which is a lifecycle for the …
Transition Part 4 – Managing Risk There are going to be risks involved throughout any outsourcing engagement, but they are greater during the early days of transition than at any other point in the life of the contract. No matter how well both the client and the service provider have planned for transition, there are …
The variety of outsourcing types, scopes and outsourcing service providers dictate a concomitant variety of transitions. The variety of Transitions manifests itself from transitions completed within weeks, to those spanning several years. In addition, the activities which are executed during a transition will vary widely from engagement to engagement. There are a myriad of factors …
One thing we constantly refer to here, and will continue to do so, is ensuring that how you use Outsourcing supports your overall organisational strategy. Here we’ll look at the application of that strategy to cascade clearly to drivers, outcomes and measures. There are many, many scholarly articles, books and blogs on strategy out there …
Deciding if you should explore outsourcing should start with your business strategy. Surprisingly, many businesses do not have an explicit statement of strategy and a set of initiatives that will realize it. When these businesses decide to pursue outsourcing it is with an idea that they will gain some advantage. These motivations may be from …
Introduction When we consider the amount of planning and analysis, as well as the number of activities which precede the initiation of Transition/Transformation, it is not surprising that the complexity, appearance and duration of this phase will vary greatly from engagement to engagement. Major factors influencing the Transition/Transformation phase include: The reasons that you, the …
By way of introduction to this section, refer to the post on the Outsourcing Lifecycle. The posts dealing with the various sections of this phase will delve more deeply into Transition, providing more comprehensive details concerning Transition, with particular emphasis on the impacts on the outsourcing client. ITIL defines Service Transition as “to build and deploy …